Privacy Policy

PRIVACY POLICY
Effective Date: 1 January 2025

Welcome to Rx Recruitment Pty Ltd (ACN: 686 453 314)  (“we”, “us”, or “our”). This Privacy Policy outlines how we handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to safeguarding your privacy and ensuring the security of the information you provide to us.

1.1 Types of Personal Information Collected

• Name, contact details (such as phone number and email address), professional qualifications, employment history, and other relevant information needed for recruitment or client services.
• If you engage with us via our website, we may also collect data such as IP address, browser type, and browsing history for analytics and security purposes.

1.2 Methods of Collection

• Directly from you when you fill out forms (online or in person), submit résumés/CVs, or contact us by phone, email, or through our website.
• From third parties such as referees or publicly available sources (e.g., LinkedIn) when necessary for our recruitment processes.

We use the personal information we collect to:

• Facilitate recruitment activities, match job seekers with suitable roles, and provide related career advice.
• Communicate with clients regarding recruitment needs, candidate recommendations, and associated services.
• Improve our website, tailor user experiences, and analyse website traffic for performance and security purposes.
• Fulfil our legal and regulatory obligations.

We may contact you about healthcare property opportunities or services relevant to your enquiry or interests. All marketing emails include an unsubscribe function in compliance with the Spam Act 2003 (Cth).

You can opt out at any time by:

• Using the unsubscribe link in any marketing email

• Contacting us at support@rxrecruitment.com.au or 1300 821 252

• Adjusting your ad preferences directly on Meta or LinkedIn

We will not use sensitive information for direct marketing without your express consent.

We may disclose your personal information to:

• Prospective employers or clients looking to fill positions, subject to your prior consent.
• Our sister agency, Rx Property Australia (Privacy Policy), only when it is relevant to the establishment or expansion of medical practices.
• Service providers who assist us with business operations such as data storage, IT services, or marketing.
• Government, regulatory bodies, or law enforcement agencies when required by law.
• Job Adder CRM systems, IT providers and marketing platforms (see Section 4 for overseas detail)

Where we engage third-party service providers, we ensure they are contractually obliged to handle your personal information in line with this Privacy Policy and applicable privacy laws.

In certain circumstances, we may need to transfer personal information overseas (for example, if a cloud-based server is located internationally). We take reasonable steps to ensure such recipients comply with the APPs or equivalent data protection laws to safeguard your information.

• JobAdder — hosted within Amazon Web Services (AWS). Account data will by default be stored in one of the following AWS regions based on your business location:

-Australia and Rest of World customers - Asia Pacific (Sydney)

-US - US West (Oregon)

-Canada - Central

-EU/UK - EU(Ireland)        

Sometimes, Job Adder may transfer or disclose information to third parties including to persons and businesses outside of your local region including to Australia, United States of America, United Kingdom and Ireland. These transfers are made in order to assist JobAdder to provide products and services, and/or to improve its products and services. Where JobAdder transfers information outside of Asia Pacific AWS region, Job Adder takes reasonable steps to ensure that the recipients of such information does not breach the Australian Privacy Principles (and where appropriate the GDPR) and other applicable laws in relation to that information by entering into binding contractual arrangements with such third parties, that include where relevant standard contractual clauses. By submitting Personal Information into the Service or Website, you agree to this transfer, storing or processing outside of the AWS region listed above.

• Microsoft 365 and SharePoint — United States — email, document storage and internal collaboration

• Google Workspace, Google Analytics and Google reCAPTCHA — United States — email, productivity tools, website analytics and spam protection (reCAPTCHA on contact forms); reCAPTCHA processes behavioural data to verify users are human

• Meta Platforms Inc. (Facebook/Instagram) — United States — paid advertising delivery, audience targeting, retargeting and campaign measurement via Meta Pixel and lead forms

• LinkedIn Corporation — United States — paid advertising delivery, audience targeting and campaign measurement via LinkedIn Insight Tag and lead forms

• Xero — New Zealand — accounting and invoicing platform; processes client names, ABNs, email addresses, invoice amounts and payment records

• Calendly — United States — appointment scheduling platform; collects name, email address, phone number and meeting details from individuals booking appointments with Rx Property Australia/Rx Property Australia staff

• DocuSign — United States — electronic document execution platform; holds executed agreements, leases, agency authorities and transaction documents containing signatory names, email addresses, signatures and transaction terms

• GoDaddy Airo — United States — website hosting for smsfreports.com.au; processes account registration data, order history and contact form submissions from that site

• GoDaddy — United States — domain name registration for all Rx Recruitment domains; holds business registration and contact details associated with domain records

We are committed to protecting your personal information from misuse, loss, unauthorised access, modification, or disclosure. We implement appropriate physical, electronic, and administrative measures including:

• Secure databases and encrypted storage systems.
• Access controls and password-protected servers.
• Regular staff training on data protection and confidentiality.

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details in Section 9 below. We will respond within a reasonable timeframe and, where possible, provide the information in the format requested.

We may charge a reasonable fee for providing access but will not charge for corrections. We will notify you of any fee before proceeding.

Our website may use cookies or similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can modify your browser settings to block cookies; however, this may affect the functionality of our website.

We may amend this Privacy Policy from time to time to reflect current legislation or changes in our practices. The updated Policy will be posted on our website with a new “Effective Date,” and we encourage you to review it periodically.

If you have questions, concerns, or wish to lodge a complaint regarding our handling of your personal information, please contact us using the details below:

• Phone: 1300 821 252
• Email: support@rxrecruitment.com.au
• Postal Address: PO BOX 54, Balmain, NSW 2041

We will investigate and respond to any complaint within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/ or by calling 1300 363 992.

Thank you for entrusting Rx Recruitment with your personal information. We are committed to respecting and maintaining your privacy in all our dealings.